BIMcare™ – Flexible Maintenance for Your Building Services

The modern BIM Facility Manager combines digital building operations with practical technical experience. He ensures that buildings, technical systems and operational responsibilities are organised efficiently. Daily management is primarily performed digitally, while on-site visits are carried out when contractor coordination, technical clarification or specific operational situations require it. The advantages of a BIM Facility Manager A BIM Facility Manager supports owners, operators and property managers in the efficient organisation of buildings and technical systems. Maintenance, repairs, inspections and the coordinated deployment of external specialists are structured and documented. Through BIM-CAFM systems, technical information, documentation and operational requirements are centrally available. External services are coordinated and monitored according to recognised technical standards. The BIM Facility Manager combines expertise in building services, mechanical systems, fire protection, construction technology, BMS/MSR, energy and HVAC systems. How BIM Facility Managers work with buildings The foundation of efficient building operation is a structured digital information base. Existing building data can be integrated or a digital building model can be developed when required. This creates the basis for sustainable and climate-conscious building operation. Through digital BIM-CAFM platforms, information, maintenance status, system data and documentation remain permanently available for operators and project participants. Contractor coordination and technical operation A key responsibility is the coordination of external contractors. The BIM Facility Manager supports work planning, documentation, scheduling and quality control. This reduces interface losses and improves transparency throughout the building lifecycle. Where maintenance contracts are offered Maintenance and service solutions for technical systems can be found under the category BIMcare™. Always configure complete supply chains The BIM Facility Manager ensures that operators, manufacturers, maintenance companies and technical suppliers work together within a coordinated structure. Ideally a 4-day working week from Monday to Thursday. This is not an all-inclusive package. Travel costs and work materials are not included and are handled separately under BIMdepot™, BIMconnect™, BIMpilot™ or BIMphase™.

With the 48plus package, you extend the standard warranty of your Coolenvi-purchased unit from 6 to 48 months – including complete documentation of the optional BIMcare™ maintenance services. If it is determined on site that the unit was not purchased from Coolenvi, the appointment can, upon request, be carried out as a one-time BIMcare™ maintenance service under the applicable BIMcare™ terms. In this case, any further maintenance services under 48plus are not part of the agreement. Any inspection, assessment and travel services already performed will be charged accordingly. Your benefit: maximum operational reliability, predictable costs and worry-free operation of your air conditioning system for years to come. What are the benefits of 48plus? Extended protection: Warranty extended from 6 to 48 months from the installation invoice date. Preventive maintenance: Regular, documented BIMcare™ inspections reduce the risk of failures and maintain your system's efficiency. Fast follow-up service: Identified faults or worn components are repaired or replaced promptly, ensuring your warranty remains valid. Predictable costs: Preventive maintenance and the prompt correction of minor defects help avoid expensive repairs and keep your operating costs under control. Professional service: All repairs are carried out exclusively by qualified technicians in accordance with the manufacturer's specifications. What does 48plus cover? Coverage requires that the unit was purchased from Coolenvi and that all BIMcare™ maintenance services are fully and continuously documented. The 48plus package covers technical defects and malfunctions affecting your indoor unit during normal operation. Damage caused by improper use or external influences is excluded. What is not covered by 48plus? The following types of damage are excluded if they occur outside normal system operation or as a result of external influences. Examples include: Storm and weather damage, lightning strikes, power surges or fluctuations in the electrical supply Damage resulting from missing or incomplete maintenance or missing chemical protection documentation Repairs, modifications or other work carried out by third parties without authorization Physical damage caused by persons, vehicles or other external impacts System overload caused by permanently open doors or windows, incorrect climate settings or unusually high heating or cooling loads Units not covered by an active 48plus package in combination with a BIMcare™ maintenance package. Would you like to read the complete warranty terms and conditions? Learn more BIMcare™ – Maintenance Follow-up & Repair Process BIMcare™ views maintenance as an ongoing support process. Our technicians inspect your system for wear and potential causes of failure and provide clear recommendations for corrective action. Upon request, we professionally carry out the necessary repairs or replacements to ensure your warranty remains valid and your system continues to operate reliably. In short, 48plus combines extended warranty protection with active, documented maintenance management – ensuring maximum system availability and minimal operating costs. You will receive your myBranchtool™ access credentials after ordering a 48plus or any other BIMcare™ maintenance package. Open myBranchtool™

We maintain your air conditioning systems, heat pumps, cold rooms, and chilled-water equipment in George, Western Cape. You receive reliable inspection and maintenance without any complicated contracts. Qualified maintenance technicians are often in short supply. Call-out support during breakdowns may be unavailable, especially in peak summer or winter. BIMcare™ helps you avoid these challenges with flexible, predictable service and no long-term commitments. Early identification of common failure causes Stable and worry-free operation Cost-effective and sustainable Suitable for any building type Secure your digital maintenance contract today Select the contract period Choose the equipment type, e.g. indoor AC unit Enter the number of units Add extended cover with 48plus if needed BIMcare™ maintenance ends automatically once the selected period expires. Additional maintenance can be ordered at any time. What is included in the maintenance? Maintenance is scheduled at season-appropriate times depending on the equipment type. This ensures energy efficiency, hygiene and strong operational reliability. Maintenance Intervals Equipment Type Spring Summer* Autumn Air Conditioning Unit x x x Chiller Unit - x x Chilled Water Network - x x Refrigeration Machine x x x Heat Pump x - x *) Summer maintenance is optional and not part of the BIMcare™ contract. How long is my equipment covered? With 48plus, you receive extended comprehensive cover. The standard 6-month warranty after installation can be extended up to 48 months. How may I plan routes, repairs and spare parts? This is not an all-inclusive offer and based on a Monday to Thursday (4-day week). Costs for repairs, travel, spare parts, consumables and tools are typically provided by our Facility Manager or available through the categories BIMconnect™, BIMpilot™, BIMdepot™ or BIMservice™.

With BIMcare™, you gain a modern, fully digital maintenance solution for your switchgear, field devices and digital controllers. Ordering is quick and flexible – no lengthy contracts, no binding terms and no signature processes required. Why is a digital maintenance contract easier for me? You avoid traditional maintenance agreements that are long, need renewals and often contain unexpected clauses. With BIMcare™, you simply choose online: your preferred duration, the applicable equipment type, and the number of units. That’s all. No contract lock-in, no hidden terms, complete transparency. How do I order step by step? 1. Select the duration in the dropdown (12, 24, 36, 48 or 48+ months). 2. Choose the equipment type (e.g., switch cabinet, UPS, field devices). 3. Enter the number of units. 4. Add to your cart and proceed to checkout. Note: Pricing applies per unit. For switch cabinets, pricing refers to a maximum width of 1000 mm. What is included in the maintenance price – and what is not? The price includes the scheduled maintenance of the selected units. Not included: travel costs, spare parts, consumables, repairs not part of planned maintenance. These items are typically handled by your Facility Manager. Future bundle options for materials and spare parts will also be available. How do I keep track of maintenance dates? Your planned maintenance visits are automatically recorded in your CAFM system. You can view the scheduled service month online at any time – no follow-ups, no paperwork. When does maintenance take place? Regular maintenance ensures smooth operation. The optimal period is between November and April. Maintenance Intervals Equipment Type Spring Summer Autumn Switch cabinets & distributions x-- Field devices & consumers x-- Digital controllers & GLT/BMS & network x-- Fire protection, backup power & UPS x-- What warranty do I have on the technology? The standard warranty on installed control technology is 6 months. With 48plus™, this can be extended to 48 months. How do I plan materials and spare parts? Materials and spare parts are typically arranged by your Facility Manager. Alternatively, you may use our platforms BIMpilot™, BIMdepot™ and BIMservice™. Complete bundled packages will also be introduced in the future.

With BIMcare™ you get a modern maintenance solution for your ventilation systems, supply and exhaust units, air filters, heat recovery, fire dampers, and steam humidifiers. Book online flexibly – no lengthy contracts or signature marathon. Why is this maintenance contract easier for my ventilation systems? You avoid long, complicated contracts and get full transparency. With BIMcare™, you simply select online: desired duration, number of ventilation units, optional 48plus warranty extensions. No hidden clauses, no paperwork, full control over your systems. How do I order maintenance step by step? 1. Select duration in the dropdown (one-time, 24, 36, 48 or 48+ months). 2. Choose unit type (e.g., ventilation unit, fire damper, steam humidifier, duct network). 3. Enter number of units. 4. Add to cart and complete your order. Note: Price applies per unit. Summer maintenance is optional and can be added. What is included in the maintenance price – and what is not? The booking covers scheduled maintenance of the selected units. Not included: Travel costs, Spare parts, Small materials, Repairs outside maintenance. These are usually provided by your facility manager. Optional bundles will be available in the future. How do I keep track of my maintenance appointments? All scheduled work is automatically recorded in your CAFM system. You can view the planned maintenance month online at any time – no queries, no paperwork. In short: You will receive access data after ordering BIMcare™ maintenance package. Use myBranchtool now When does maintenance take place? Regular maintenance ensures smooth operation. Ideally performed between November and April. Maintenance Intervals Unit Type Spring Summer* Autumn Ventilation Unit x x x Filter wall or chamber x - x Fire Damper x-- Steam Humidifier x-- Duct Network x-- *) Summer maintenance is optional and can be added. What warranty applies to my equipment? Standard warranty is 6 months from installation. With 48plus™, it can be extended up to 48 months – for worry-free operation of your ventilation systems. How do I plan materials and spare parts? Materials and spare parts are typically provided by your facility manager. Alternatively, you can use BIMpilot™, BIMdepot™, or BIMservice™. Full bundle packages will be available in the future.

The BIMcare™ Consumables Package for Air Conditioning is an optional addition to BIMcare™ maintenance. It provides predictable costs, audit-proof documentation, and supports compliance with operator obligations for your air conditioning and ventilation systems. Objective Ensure hygienic and cost-efficient operation of air conditioning systems using standard consumables. Included Materials Filter materials (fine filters, activated carbon filters) Disinfectants and cleaning agents for split-type indoor and outdoor units Marking, sealing, and labeling materials for maintenance schedule Disposable gloves, cleaning cloths, and functional test materials Not Included Renovation or replacement of air conditioning units Extensive mold removal or special measures External lab costs or special testing equipment, e.g., for leak detection Delivery only with BIMcare maintenance.

The BIMcare™ Consumables Package for a Combined Supply and Exhaust Air Unit is an optional addition to BIMcare™ maintenance. It provides predictable costs, audit-proof documentation, and supports compliance with operator obligations for your ventilation systems. Objective Ensure hygienic and cost-efficient operation of ventilation systems using approved consumables according to VDI 6022. Included Materials Disposable face masks, gloves, protective clothing All-purpose cleaners, disinfectants for heat exchangers and surfaces Cleaning cloths (disposable and reusable), sponges, drying cloths, trash bags Brushes, lamella combs, vacuum bags according to VDI 6022 Marking, sealing, and labeling materials for maintenance points Not Included Special air filters or standard filters for multi-stage systems Drive belts Extensive mold removal or hygiene/special measures External lab costs or special sampling/testing materials, additional personnel Delivery only in conjunction with BIMcare maintenance.

The BIMcare™ Consumables Package for Potable Drinking Water is an optional addition to the BIMcare maintenance service. It allows predictable costs, audit-proof documentation, and supports compliance with operator obligations. Objective Ensuring drinking water hygiene using material-friendly, drinking water-compliant consumables. Included Consumables Disinfectants and flushing agents (standard- and material-compliant) Chemicals for hygiene flushing (e.g., citrate or peroxide-based) Sampling consumables (sterile bottles, disposable tubes, adapters) Seals, O-rings, standard connectors (EPDM/silicone, drinking water compliant) Cleaning and care chemicals for fittings and surfaces Marking and labeling materials Not Included Renovations, pipe replacements, shock disinfections External lab costs and special sampling kits (e.g., item ZT80401.1) Hygiene flushing plans or inspection checklists Delivery only in combination with a BIMcare maintenance contract.

We maintain the core technical components of your building, covering structural fire protection, roof, window and façade sealing, and both drainage and wastewater systems. Our maintenance and inspection services ensure early identification and resolution of potential damage – efficient, cost-saving and designed to protect your building’s long-term value. How do I assemble essential building maintenance? This BIMcare™ service provides targeted inspections and maintenance for load-bearing, sealed and safety-critical structural elements, without any long-term commitment. The steps are straightforward: Select the contract period Identify the relevant building components Extend warranty with 48plus for critical elements Enter the number of selected components The BIMcare™ service automatically ends once the selected contract period expires. Optional seasonal inspections are available. Additional diagnostics or service requests may be submitted at any time. Coverage applies to buildings up to 1,000 m² and a maximum of 5 floors. Maintenance Intervals Component Spring* Summer Autumn* Structural fire protection - x - Roof, window and façade sealing - x - Drainage and wastewater - x - Building connection joints - x - Structural load-bearing inspections - x - *) Spring and autumn inspections are not included in the base package but may be added if required. How do I get extended warranty for key structural components? With 48plus, you receive an enhanced maintenance package for critical building elements. The standard 6-month installation warranty can be extended to up to 48 months. How do I plan routes, materials and spare parts? Route planning, repairs, materials and spare parts are provided by your Facility Manager. Alternatively, our categories BIMconnect™, BIMpilot™, BIMdepot™ and BIMservice™ are available for these requirements. In the future, we will also offer complete plant-specific material bundles and provide options for further automation.

We take care of your solar systems, inverters, and battery storage to ensure uninterrupted operation. Book inspections and maintenance online – without long, complicated contracts. Why choose a digital PV contract? Avoid lengthy contracts and enjoy full transparency. With BIMcare™, simply select online: How to order PV maintenance? 1. Select contract duration from the dropdown (One-Time, 24, 36, 48, or 48+ months). 2. Select system type (LiFePo4 battery, inverter/MPPT, photovoltaic panels). 3. Enter the number of systems. 4. Add to cart and complete your order. Systems installed by us start with a 6-month warranty. Extend coverage with 48plus from the invoice date up to 48 months. Note: Price applies per unit. Additional Autumn maintenance can be booked optionally. What is included in maintenance? Service covers scheduled inspections and routine checks. Not included: Travel and mobilisation costs, Spare parts, Consumables or small materials, Repairs outside scheduled maintenance. These items are usually supplied by your facility manager. Optional bundles may be available in future. How can I track maintenance? Scheduled maintenance is automatically recorded in your CAFM system. Check the planned month online anytime – no calls or paperwork required. When is maintenance performed? Regular maintenance ensures uninterrupted energy production. Ideally performed between May and October. Maintenance intervals System type Spring Summer Autumn* 1x LiFePo4 battery storage x - x* 1-3x Inverter, MPPTs, IoT x - x* Up to 40sqm Photovoltaics and string combiner x - x* *) Autumn maintenance is optional and can be booked additionally. How do I plan routes, materials and spare parts? Route planning, repairs, materials and spare parts are provided by your Facility Manager. Alternatively, our categories BIMconnect™, BIMpilot™, BIMdepot™ and BIMservice™ are available for these requirements. In the future, we will also offer complete plant-specific material bundles and provide options for further automation.

We look after drinking water systems, hygienic flushing equipment and sampling services. All inspections and maintenance are carried out without lengthy or complex contracts. Why must drinking water systems be serviced regularly? Access to safe drinking water is essential. Just like a vehicle, every system requires routine checks. We take over the legal operator duties for businesses and property owners. Our climate-neutral service ensures efficient performance and full compliance. Tenants also benefit from fair and predictable costs for mandatory sampling. What services are included? Routine servicing and inspections Optional drinking water samples & lab reports Action plans with facility or BIM managers (on request) Quality-assured maintenance for up to 3 sampling points Which options can I choose from? 1. Drinking Water System – Basic (cold water only) 2. Drinking Water System – Basic + 3 samples (cold water only) 3. Drinking Water System – Complete + 3 samples (cold & hot water) How do I configure BIMcare™? Select the contract period Choose the number of systems Add optional warranty extension The service ends automatically at the end of the selected term. New orders can be placed at any time. Maintenance IntervalsAutumn(depending on package) System component Basic Basic + Samples Complete + Samples DHW Heating––x Backwash Filterxxx Expansion Vesselxxx 3 Samples–xx Drinking Water Networkxxx Circular Hydraulics––x How long is my installation protected? Each installation includes a 6-month warranty. With 48plus, you can extend it up to 48 months. When is maintenance carried out? Preferably between May and October, Monday to Thursday. Which costs are excluded? This is not a full-service package. Repairs, travel, spare parts, sampling material, lab analysis, consumables and working materials are supplied separately by our facility manager or through BIMpilot™, BIMdepot™ or BIMservice™.

With the BIMcare™ Real Estate Platform, property owners, investors and operators digitize the entire lifecycle of their real estate assets. At the same time, the platform establishes the foundation for new digital business models and additional revenue streams across the entire building operation. All building, asset and operational information is centrally managed and available in real time at any time. Real estate transforms from a passive asset into an active digital business platform. Digital Business Models The modular architecture provides a flexible entry point based on individual requirements. Owners invest only in the functions and services they actually need. Additional modules such as maintenance, statutory compliance, owner obligations or Facility Management can be activated and expanded digitally at any time. As a result, the platform grows together with the property and can continuously adapt to new requirements, tenants and business models. From Real Estate to a Service Platform The key difference: While traditional real estate models primarily rely on rental income, BIMcare™ creates additional digital revenue streams. This enables predictable cash flows, new business models and long-term scalability across entire real estate portfolios. With the BIMcare™ Real Estate Platform, a property evolves from a traditional investment asset into a digital service platform. Digital services become an integral part of building operations, creating new economic opportunities. Standardized digital management also enables consistent administration and scalable management of real estate portfolios across multiple locations. Benefits for Investors The BIMcare™ Real Estate Platform extends traditional rental income with digital services, creating additional revenue opportunities for property owners, real estate companies and institutional investors. Within Sale-and-Leaseback models or existing real estate portfolios, digital services can be integrated directly into ongoing building operations. This creates recurring revenue streams that extend beyond traditional rental income and support predictable long-term cash flows. Economic Benefits The combination of rental income and digital services generates additional recurring revenue while supporting the long-term stability of a real estate portfolio's cash flows. As a result, owners and investors can not only manage their properties digitally but also establish new digital business models across existing real estate portfolios. Investors benefit not only from predictable rental income but also from a scalable digital business platform that can be deployed across individual buildings as well as entire real estate portfolios. Integrated Services The BIMcare™ Real Estate Platform can be expanded step by step with additional digital services: BIMcare™ Platform License Digital Property and Document Management Digital Building Management Available with additional BIMcare™ packages: Technical Maintenance Contracts Digital Owner Compliance Document and Compliance Management Asset and Facility Management Energy and Sustainability Management Optional Service and Support Modules By combining these services within a lease or service agreement, additional revenue streams are created that increase the economic value of a property while ensuring sustainable digital building operations. The platform can be flexibly adapted to individual buildings as well as extensive real estate portfolios, enabling owners to expand their digital service and business models step by step. Core Features of the BIMcare™ Real Estate Platform Digital Property Management Centralized Document Management Automated Maintenance Planning Digital Owner Compliance Scalable for individual buildings as well as entire real estate portfolios Low monthly base subscription Expandable with optional service agreements BIMcare™ Login powered by myBranchtool™