BIMcare™ – Flexible maintenance contracts for your building technology

With the 48plus package, you can extend your device's standard warranty from 6 to 48 months – including fully documented BIMcare™ maintenance. The result: maximum operational reliability, predictable costs, and worry-free operation of your air conditioning system for years. Your benefits with 48plus Extended protection: Warranty extended from 6 to 48 months from the installation invoice date. Proactive maintenance: Regular, documented BIMcare™ inspections reduce the risk of breakdowns and maintain the efficiency of your system. Quick follow-up: Detected defects or worn parts are repaired or replaced promptly – keeping your warranty valid. Predictable costs: Preventive actions and fast resolution of minor issues avoid high follow-up costs and keep your operating expenses under control. Professional service: All repairs are performed exclusively by qualified technicians according to manufacturer specifications. What does 48plus cover? The 48plus package protects your indoor unit against technical defects and malfunctions occurring under normal use. Coverage requires complete and accurate documentation of BIMcare™ maintenance. Damages due to improper use or external influences are excluded. What is not covered? Damages outside of normal operation or caused by third parties are excluded. Examples: Storm and weather damage, lightning strikes, power surges or voltage fluctuations Damage due to missing or incomplete maintenance or missing chemical protection documentation Interventions by third parties, unauthorized repairs or modifications Property damage caused by people, vehicles, or other external influences Overloading the system through permanently open windows, incorrectly set climate parameters, or atypically high heat/cooling loads Devices without an active 48plus and BIMcare package Maintenance follow-up & repair process BIMcare™ considers maintenance as a continuous process: Our technicians check your system for wear or visible fault causes and provide a clear action plan. On request, we perform necessary repairs or replacements professionally, ensuring your warranty remains valid and the system operates reliably. In short: 48plus combines extended protection with active, documented maintenance management – for maximum availability and minimal operating costs. You will receive access data after ordering 48plus or another BIMcare maintenance package. Use myBranchtool now

With BIMcare™, you gain a modern, fully digital maintenance solution for your switchgear, field devices and digital controllers. Ordering is quick and flexible – no lengthy contracts, no binding terms and no signature processes required. Why is a digital maintenance contract easier for me? You avoid traditional maintenance agreements that are long, need renewals and often contain unexpected clauses. With BIMcare™, you simply choose online: your preferred duration, the applicable equipment type, and the number of units. That’s all. No contract lock-in, no hidden terms, complete transparency. How do I order step by step? 1. Select the duration in the dropdown (12, 24, 36, 48 or 48+ months). 2. Choose the equipment type (e.g., switch cabinet, UPS, field devices). 3. Enter the number of units. 4. Add to your cart and proceed to checkout. Note: Pricing applies per unit. For switch cabinets, pricing refers to a maximum width of 1000 mm. What is included in the maintenance price – and what is not? The price includes the scheduled maintenance of the selected units. Not included: travel costs, spare parts, consumables, repairs not part of planned maintenance. These items are typically handled by your Facility Manager. Future bundle options for materials and spare parts will also be available. How do I keep track of maintenance dates? Your planned maintenance visits are automatically recorded in your CAFM system. You can view the scheduled service month online at any time – no follow-ups, no paperwork. When does maintenance take place? Regular maintenance ensures smooth operation. The optimal period is between November and April. Maintenance Intervals Equipment Type Spring Summer Autumn Switch cabinets & distributions x-- Field devices & consumers x-- Digital controllers & GLT/BMS & network x-- Fire protection, backup power & UPS x-- What warranty do I have on the technology? The standard warranty on installed control technology is 6 months. With 48plus™, this can be extended to 48 months. How do I plan materials and spare parts? Materials and spare parts are typically arranged by your Facility Manager. Alternatively, you may use our platforms BIMpilot™, BIMdepot™ and BIMservice™. Complete bundled packages will also be introduced in the future.

With BIMcare™ you get a modern maintenance solution for your ventilation systems, supply and exhaust units, air filters, heat recovery, fire dampers, and steam humidifiers. Book online flexibly – no lengthy contracts or signature marathon. Why is this maintenance contract easier for my ventilation systems? You avoid long, complicated contracts and get full transparency. With BIMcare™, you simply select online: desired duration, number of ventilation units, optional 48plus warranty extensions. No hidden clauses, no paperwork, full control over your systems. How do I order maintenance step by step? 1. Select duration in the dropdown (one-time, 24, 36, 48 or 48+ months). 2. Choose unit type (e.g., ventilation unit, fire damper, steam humidifier, duct network). 3. Enter number of units. 4. Add to cart and complete your order. Note: Price applies per unit. Summer maintenance is optional and can be added. What is included in the maintenance price – and what is not? The booking covers scheduled maintenance of the selected units. Not included: Travel costs, Spare parts, Small materials, Repairs outside maintenance. These are usually provided by your facility manager. Optional bundles will be available in the future. How do I keep track of my maintenance appointments? All scheduled work is automatically recorded in your CAFM system. You can view the planned maintenance month online at any time – no queries, no paperwork. In short: You will receive access data after ordering BIMcare™ maintenance package. Use myBranchtool now When does maintenance take place? Regular maintenance ensures smooth operation. Ideally performed between November and April. Maintenance Intervals Unit Type Spring Summer* Autumn Ventilation Unit xxx Fire Damper x-- Steam Humidifier x-- Duct Network x-- *) Summer maintenance is optional and can be added. What warranty applies to my equipment? Standard warranty is 6 months from installation. With 48plus™, it can be extended up to 48 months – for worry-free operation of your ventilation systems. How do I plan materials and spare parts? Materials and spare parts are typically provided by your facility manager. Alternatively, you can use BIMpilot™, BIMdepot™, or BIMservice™. Full bundle packages will be available in the future.

The BIMcare™ Consumables Package for Air Conditioning is an optional addition to BIMcare™ maintenance. It provides predictable costs, audit-proof documentation, and supports compliance with operator obligations for your air conditioning and ventilation systems. Objective Ensure hygienic and cost-efficient operation of air conditioning systems using standard consumables. Included Materials Filter materials (fine filters, activated carbon filters) Disinfectants and cleaning agents for split-type indoor and outdoor units Marking, sealing, and labeling materials for maintenance schedule Disposable gloves, cleaning cloths, and functional test materials Not Included Renovation or replacement of air conditioning units Extensive mold removal or special measures External lab costs or special testing equipment, e.g., for leak detection Delivery only with BIMcare maintenance.

The BIMcare™ Consumables Package for a Combined Supply and Exhaust Air Unit is an optional addition to BIMcare™ maintenance. It provides predictable costs, audit-proof documentation, and supports compliance with operator obligations for your ventilation systems. Objective Ensure hygienic and cost-efficient operation of ventilation systems using approved consumables according to VDI 6022. Included Materials Disposable face masks, gloves, protective clothing All-purpose cleaners, disinfectants for heat exchangers and surfaces Cleaning cloths (disposable and reusable), sponges, drying cloths, trash bags Brushes, lamella combs, vacuum bags according to VDI 6022 Marking, sealing, and labeling materials for maintenance points Not Included Special air filters or standard filters for multi-stage systems Drive belts Extensive mold removal or hygiene/special measures External lab costs or special sampling/testing materials, additional personnel Delivery only in conjunction with BIMcare maintenance.

The BIMcare™ Consumables Package for Potable Drinking Water is an optional addition to the BIMcare maintenance service. It allows predictable costs, audit-proof documentation, and supports compliance with operator obligations. Objective Ensuring drinking water hygiene using material-friendly, drinking water-compliant consumables. Included Consumables Disinfectants and flushing agents (standard- and material-compliant) Chemicals for hygiene flushing (e.g., citrate or peroxide-based) Sampling consumables (sterile bottles, disposable tubes, adapters) Seals, O-rings, standard connectors (EPDM/silicone, drinking water compliant) Cleaning and care chemicals for fittings and surfaces Marking and labeling materials Not Included Renovations, pipe replacements, shock disinfections External lab costs and special sampling kits (e.g., item ZT80401.1) Hygiene flushing plans or inspection checklists Delivery only in combination with a BIMcare maintenance contract.

We maintain your air conditioning systems, heat pumps, cold rooms, and chilled-water equipment in George, Western Cape. You receive reliable inspection and maintenance without any complicated contracts. Qualified maintenance technicians are often in short supply. Call-out support during breakdowns may be unavailable, especially in peak summer or winter. BIMcare™ helps you avoid these challenges with flexible, predictable service and no long-term commitments. Early identification of common failure causes Stable and worry-free operation Cost-effective and sustainable Suitable for any building type Secure your digital maintenance contract today Select the contract period Choose the equipment type, e.g. indoor AC unit Enter the number of units Add extended cover with 48plus if needed BIMcare™ maintenance ends automatically once the selected period expires. Additional maintenance can be ordered at any time. What is included in the maintenance? Maintenance is scheduled at season-appropriate times depending on the equipment type. This ensures energy efficiency, hygiene and strong operational reliability. Maintenance Intervals Equipment Type Spring Summer* Autumn Air Conditioning Unit x x x Chiller Unit - x x Chilled Water Network - x x Refrigeration Machine x x x Heat Pump x - x *) Summer maintenance is optional and not part of the BIMcare™ contract. How long is my equipment covered? With 48plus, you receive extended comprehensive cover. The standard 6-month warranty after installation can be extended up to 48 months. When will the service take place? Ideally between November and April, with a fixed schedule from Monday to Thursday (4-day week). Which costs are not included? This is not an all-inclusive offer. Costs for repairs, travel, spare parts, consumables and tools are typically provided by our Facility Manager or available through BIMpilot™, BIMdepot™ or BIMservice™.

We maintain the core technical components of your building, covering structural fire protection, roof, window and façade sealing, and both drainage and wastewater systems. Our maintenance and inspection services ensure early identification and resolution of potential damage – efficient, cost-saving and designed to protect your building’s long-term value. How do I assemble essential building maintenance? This BIMcare™ service provides targeted inspections and maintenance for load-bearing, sealed and safety-critical structural elements, without any long-term commitment. The steps are straightforward: Select the contract period Identify the relevant building components Extend warranty with 48plus for critical elements Enter the number of selected components The BIMcare™ service automatically ends once the selected contract period expires. Optional seasonal inspections are available. Additional diagnostics or service requests may be submitted at any time. Coverage applies to buildings up to 1,000 m² and a maximum of 5 floors. Maintenance Intervals Component Spring* Summer Autumn* Structural fire protection - x - Roof, window and façade sealing - x - Drainage and wastewater - x - Building connection joints - x - Structural load-bearing inspections - x - *) Spring and autumn inspections are not included in the base package but may be added if required. How do I get extended warranty for key structural components? With 48plus, you receive an enhanced maintenance package for critical building elements. The standard 6-month installation warranty can be extended to up to 48 months. How do I configure a complete supply chain? Work is ideally carried out between May and October and scheduled from Monday to Thursday (4-day week). This is not an all-inclusive offering. Costs for repairs, travel, spare parts, consumables and required tools are provided individually by our Facility Manager or handled via BIMpilot™, BIMdepot™ or BIMservice™.

We take care of your solar systems, inverters, and battery storage to ensure uninterrupted operation. Book inspections and maintenance online – without long, complicated contracts. Why choose a digital PV contract? Avoid lengthy contracts and enjoy full transparency. With BIMcare™, simply select online: How to order PV maintenance? 1. Select contract duration from the dropdown (One-Time, 24, 36, 48, or 48+ months). 2. Select system type (LiFePo4 battery, inverter/MPPT, photovoltaic panels). 3. Enter the number of systems. 4. Add to cart and complete your order. Systems installed by us start with a 6-month warranty. Extend coverage with 48plus from the invoice date up to 48 months. Note: Price applies per unit. Additional Autumn maintenance can be booked optionally. What is included in maintenance? Service covers scheduled inspections and routine checks. Not included: Travel and mobilisation costs, Spare parts, Consumables or small materials, Repairs outside scheduled maintenance. These items are usually supplied by your facility manager. Optional bundles may be available in future. How can I track maintenance? Scheduled maintenance is automatically recorded in your CAFM system. Check the planned month online anytime – no calls or paperwork required. When is maintenance performed? Regular maintenance ensures uninterrupted energy production. Ideally performed between May and October. Maintenance intervals System type Spring Summer Autumn* 1x LiFePo4 battery storage x - x* 1-3x Inverter, MPPTs, IoT x - x* Up to 40sqm Photovoltaics and string combiner x - x* *) Autumn maintenance is optional and can be booked additionally. Always configure supply chains completely Operations are ideally carried out Monday to Thursday (4 days/week) from May to October. Note: This is not an all-in-one package. Costs for repairs, travel, spare parts, consumables, and work materials are usually offered via your Facility Manager or found on BIMpilot™, BIMdepot™, and BIMservice™.

We look after drinking water systems, hygienic flushing equipment and sampling services. All inspections and maintenance are carried out without lengthy or complex contracts. Why must drinking water systems be serviced regularly? Access to safe drinking water is essential. Just like a vehicle, every system requires routine checks. We take over the legal operator duties for businesses and property owners. Our climate-neutral service ensures efficient performance and full compliance. Tenants also benefit from fair and predictable costs for mandatory sampling. What services are included? Routine servicing and inspections Optional drinking water samples & lab reports Action plans with facility or BIM managers (on request) Quality-assured maintenance for up to 3 sampling points Which options can I choose from? 1. Drinking Water System – Basic (cold water only) 2. Drinking Water System – Basic + 3 samples (cold water only) 3. Drinking Water System – Complete + 3 samples (cold & hot water) How do I configure BIMcare™? Select the contract period Choose the number of systems Add optional warranty extension The service ends automatically at the end of the selected term. New orders can be placed at any time. Maintenance IntervalsAutumn(depending on package) System component Basic Basic + Samples Complete + Samples DHW Heating––x Backwash Filterxxx Expansion Vesselxxx 3 Samples–xx Drinking Water Networkxxx Circular Hydraulics––x How long is my installation protected? Each installation includes a 6-month warranty. With 48plus, you can extend it up to 48 months. When is maintenance carried out? Preferably between May and October, Monday to Thursday. Which costs are excluded? This is not a full-service package. Repairs, travel, spare parts, sampling material, lab analysis, consumables and working materials are supplied separately by our facility manager or through BIMpilot™, BIMdepot™ or BIMservice™.

The climate-neutral arrival and departure for customer service in South Africa, Western Cape. Customer-friendly and environmentally friendly for the country. Why arrival and departure is a business trip Every business trip is part of an environmentally friendly supply chain, so our technicians can be on-site quickly and sustainably: Select the distance for arrival and departure Select charging station Travel and charging times are included Loading times (at approx. 25 kWh/100 km) Spacing Directions Total AC3.7 kW/1P22 hours at0-100% AC7.4 kW/1P11 hours at 0-100% DC100 kW40 min. at0-100% Up to 50 km 100 km 7 h 3:30 h 0:40 h 51-100 km 200 km 14 h 7 h 0:50 h 101-150 km 300 km 20 h 10:30 h 1 h 151-200 km 400 km 26:40 h 14 h 1:30 h 201-250 km 500 km 33:30 h 18 h 2 h 251-300 km 600 km 40 h 21 h 2:30 h 301-500 km 1000 km 67 h 35 h4 h 501-600 km 1200 km 80 h 41:30 h 4:30 h 601-800 km 1600 km 107 h 55 h 5:30 h 801-1000 km 2000 km 133 h 69 h 8 h