BIMservices™ digital & practical for Perfect Technical Customer Service

With the 48plus package, you can extend your device's standard warranty from 6 to 48 months – including fully documented BIMcare™ maintenance. The result: maximum operational reliability, predictable costs, and worry-free operation of your air conditioning system for years. Your benefits with 48plus Extended protection: Warranty extended from 6 to 48 months from the installation invoice date. Proactive maintenance: Regular, documented BIMcare™ inspections reduce the risk of breakdowns and maintain the efficiency of your system. Quick follow-up: Detected defects or worn parts are repaired or replaced promptly – keeping your warranty valid. Predictable costs: Preventive actions and fast resolution of minor issues avoid high follow-up costs and keep your operating expenses under control. Professional service: All repairs are performed exclusively by qualified technicians according to manufacturer specifications. What does 48plus cover? The 48plus package protects your indoor unit against technical defects and malfunctions occurring under normal use. Coverage requires complete and accurate documentation of BIMcare™ maintenance. Damages due to improper use or external influences are excluded. What is not covered? Damages outside of normal operation or caused by third parties are excluded. Examples: Storm and weather damage, lightning strikes, power surges or voltage fluctuations Damage due to missing or incomplete maintenance or missing chemical protection documentation Interventions by third parties, unauthorized repairs or modifications Property damage caused by people, vehicles, or other external influences Overloading the system through permanently open windows, incorrectly set climate parameters, or atypically high heat/cooling loads Devices without an active 48plus and BIMcare package Maintenance follow-up & repair process BIMcare™ considers maintenance as a continuous process: Our technicians check your system for wear or visible fault causes and provide a clear action plan. On request, we perform necessary repairs or replacements professionally, ensuring your warranty remains valid and the system operates reliably. In short: 48plus combines extended protection with active, documented maintenance management – for maximum availability and minimal operating costs. You will receive access data after ordering 48plus or another BIMcare maintenance package. Use myBranchtool now

With BIMcare™, you receive a modern, fully digital maintenance solution for your switchgear, field devices and digital controllers. You order flexibly online – without lengthy contracts, without binding clauses and without any need for signatures. Why is a digital maintenance contract easier for me? You avoid traditional maintenance agreements that are several pages long, require renewals and often include unexpected clauses. With BIMcare™, you simply select online: the desired contract duration, the equipment type, and the number of units. That’s all. No binding contract, no hidden conditions, full transparency. How do I place the order step by step? 1. Choose the duration from the dropdown (12, 24, 36, 48 or 48+ months). 2. Select the equipment type (e.g. switch cabinet, UPS, field devices). 3. Enter the number of units. 4. Add to cart and complete your order. Note: The price applies per unit. For switch cabinets, the price refers to a maximum width of 1000 mm. What is included in the maintenance price – and what is not? The price covers the scheduled maintenance of the selected units. Not included are: travel costs, spare parts, consumables, repairs outside of the maintenance scope. These items are typically provided by your Facility Manager. In the future, optional bundled material packages will also be available. How do I keep track of my maintenance dates? Your scheduled maintenance visits are automatically stored in your CAFM system. You can view the planned service month online at any time – no calls and no paperwork. BIMcare™ considers maintenance as a continuous process: Our technicians check your system for wear or visible fault causes and provide a clear action plan. On request, we perform necessary repairs or replacements professionally, ensuring your warranty remains valid and the system operates reliably. In short: You will receive access data after ordering BIMcare™ maintenance package. Use myBranchtool now When does maintenance take place? Regular maintenance ensures reliable operation. The optimal period for carrying out maintenance is between May and October. Maintenance Intervals Equipment Type Spring Summer Autumn Switch cabinets & distributions x-- Field devices & consumers x-- Digital controllers & BMS/GLT & network x-- Fire protection, backup power & UPS x-- What warranty do I have on the equipment? The standard warranty for installed control technology is 6 months. With 48plus™, this can be extended to 48 months respectively. How do I plan materials and spare parts? Materials and spare parts are usually provided by your Facility Manager. Alternatively, you may use our platforms BIMpilot™, BIMdepot™ and BIMservice™. Complete bundled material packages will also be offered in the future.

The BIMcare™ Consumables Package for Air Conditioning is an optional addition to BIMcare™ maintenance. It enables predictable costs, audit-proof documentation, and supports compliance with operator obligations for your air conditioning and ventilation systems. Objective Ensuring hygienic and cost-efficient operation of air conditioning systems through the use of standard consumables. Included Materials Filter materials (fine filters, activated carbon filters) Disinfectants and cleaning agents for split-type indoor and outdoor units Marking, sealing, and labeling materials for maintenance schedule Disposable gloves, cleaning cloths, and functional test materials Not Included Renovation or replacement of air conditioning units Extensive mold removal or special measures External lab costs or special testing equipment, e.g., for leak detection Delivery only in conjunction with BIMcare maintenance.

The BIMcare™ Consumables Package for a Combined Supply and Exhaust Air Unit is an optional addition to BIMcare™ maintenance. It provides predictable costs, audit-proof documentation, and supports compliance with operator obligations for your ventilation systems. Objective Ensure hygienic and cost-efficient operation of ventilation systems through the use of approved consumables according to VDI 6022. Included Materials Disposable face masks, gloves, protective clothing All-purpose cleaners, disinfectants for heat exchangers and surfaces Cleaning cloths (disposable and reusable), sponges, drying cloths, trash bags Brushes, lamella combs, vacuum bags according to VDI 6022 Marking, sealing, and labeling materials for maintenance points Not Included Special air filters or standard filters for multi-stage systems Drive belts Extensive mold removal or hygiene/special measures External lab costs or special sampling/testing materials, additional personnel Delivery only in conjunction with BIMcare maintenance.

The BIMcare™ Consumables Package for Drinking Water is an optional addition to the BIMcare maintenance service. It allows predictable costs, audit-proof documentation, and supports compliance with operator obligations. Objective Ensuring drinking water hygiene using material-friendly, drinking water-compliant consumables. Included Consumables Disinfectants and flushing agents (standard- and material-compliant) Chemicals for hygiene flushing (e.g., citrate or peroxide-based) Sampling consumables (sterile bottles, disposable tubes, adapters) Seals, O-rings, standard connectors (EPDM/silicone, drinking water compliant) Cleaning and care chemicals for fittings and surfaces Marking and labeling materials Not Included Renovations, pipe replacements, shock disinfections External lab costs and special sampling kits (e.g., item ZT80401.1) Hygiene flushing plans or inspection checklists Delivery only in combination with a BIMcare maintenance contract.

We take care of your climate control systems, heat pumps, cold rooms and chilled-water installations. Without complex contracts, you receive simple and reliable inspection and maintenance services. Why is a digital maintenance contract for HVAC systems so beneficial? Due to missing maintenance and the current shortage of skilled technicians, service support in case of failure is often unreliable – and breakdowns usually occur in peak summer or winter. With BIMcare™, you avoid precisely these issues: no long-term commitments, fully flexible and predictable. We detect and eliminate typical sources of failure from the beginning and ensure safe, trouble-free operation. This makes BIMcare™ economical, sustainable and ideal for any building. How do I order a digital maintenance contract? Select the contract duration Choose the system type, e.g. indoor AC unit Enter the number of units Extend the warranty with 48plus if desired BIMcare™ maintenance ends automatically once the selected term expires. New maintenance orders can be placed at any time. What services are included? Depending on the system type, maintenance takes place at fixed, seasonally optimal times. This ensures energy efficiency, hygiene and high operational safety. Maintenance Intervals System Type Spring Summer* Autumn Air Conditioning Unit x x x Chiller - x x Chilled Water Network - x x Refrigeration Machine x x x Heat Pump x - x *) Summer maintenance is optional and not included in the BIMcare™ contract. How long is my system covered? With 48plus, you receive an extended all-round protection package. The standard 6-month warranty after installation can be extended to up to 48 months. How do I keep track of my maintenance dates? Your scheduled maintenance visits are automatically stored in your CAFM system. You can view the planned service month online at any time – no calls and no paperwork. BIMcare™ considers maintenance as a continuous process: Our technicians check your system for wear or visible fault causes and provide a clear action plan. On request, we perform necessary repairs or replacements professionally, ensuring your warranty remains valid and the system operates reliably. In short: You will receive access data after ordering BIMcare™ maintenance package. Use myBranchtool now Which costs are not included? This is not an all-inclusive offer. Costs for repairs, travel, spare parts, consumables and required tools are usually provided by our Facility Manager or available via BIMpilot™, BIMdepot™ or BIMservice™.

With BIMcare™, you get a modern, digital maintenance solution for your ventilation systems, supply and exhaust units, air filters, heat recovery, fire dampers, and steam humidifiers. Book flexibly online – no long contracts, no signature marathon. Why is a digital maintenance contract easier for my ventilation systems? You avoid long, complicated contracts and gain full transparency. With BIMcare™, you simply select online: desired duration, number of ventilation units, optional warranty extensions. No hidden clauses, no paperwork, full control over your systems. How do I order maintenance step by step? 1. Select duration from the dropdown (once-off, 24, 36, 48 or 48+ months). 2. Select unit type (e.g., ventilation unit, fire damper, steam humidifier, duct network). 3. Enter number of units. 4. Add to cart and complete order. Note: Price applies per unit. Summer maintenance can be optionally added. What is included in the maintenance price – and what is not? The booking covers scheduled maintenance of the selected units. Not included: Travel costs, Spare parts, Small materials, Repairs outside maintenance. These are usually provided by your facility manager. Optional bundle packages will be available in the future. How do I keep track of my maintenance dates? Your scheduled maintenance visits are automatically stored in your CAFM system. You can view the planned service month online at any time – no calls and no paperwork. BIMcare™ considers maintenance as a continuous process: Our technicians check your system for wear or visible fault causes and provide a clear action plan. On request, we perform necessary repairs or replacements professionally, ensuring your warranty remains valid and the system operates reliably. In short: You will receive access data after ordering BIMcare™ maintenance package. Use myBranchtool now When does maintenance take place? Regular maintenance ensures smooth operation. Ideally performed between May and October. Maintenance Intervals Unit Type Spring Summer* Autumn Ventilation Unit xxx Fire Damper x-- Steam Humidifier x-- Duct Network x-- *) Summer maintenance is optional and can be added. What warranty applies to my equipment? Standard warranty is 6 months from installation. With 48plus™, it can be extended up to 48 months – for worry-free operation of your ventilation systems. How do I plan materials and spare parts? Materials and spare parts are typically provided by your facility manager. Alternatively, you can use BIMpilot™, BIMdepot™, or BIMservice™. Full bundle packages will be available in the future.

The climate-neutral arrival and departure for customer service. Customer-friendly and environmentally friendly from Denmark. Why travel to and from the airport is a business trip Every business trip is part of an environmentally friendly supply chain, so our technicians can be on site quickly and sustainably: Select the distance for travel to and from the airport Select charging station Travel and charging times are included Loading times (at approx. 25 kWh/100 km) Spacing Directions Total AC3.7 kW/1P22 hours at0-100% AC7.4 kW/1P11 hours at 0-100% DC100 kW40 min. at0-100% Up to 50 km 100 km 7 h 3:30 h 0:40 h 51-100 km 200 km 14 h 7 h 0:50 h 101-150 km 300 km 20 h 10:30 h 1 h 151-200 km 400 km 26:40 h 14 h 1:30 h 201-250 km 500 km 33:30 h 18 h 2 h 251-300 km 600 km 40 h 21 h 2:30 h 301-500 km 1000 km 67 h 35 h4 h 501-600 km 1200 km 80 h 41:30 h 4:30 h 601-800 km 1600 km 107 h 55 h 5:30 h 801-1000 km 2000 km 133 h 69 h 8 h

The climate-neutral arrival and departure for customer service. Customer-friendly and environmentally friendly from Denmark. Why travel to and from the airport is a business trip Every business trip is part of an environmentally friendly supply chain, so our technicians can be on site quickly and sustainably: Select the distance for travel to and from the airport Select charging station Travel and charging times are included Loading times (at approx. 25 kWh/100 km) Spacing Directions Total AC3.7 kW/1P22 hours at0-100% AC7.4 kW/1P11 hours at 0-100% DC100 kW40 min. at0-100% Up to 50 km 100 km 7 h 3:30 h 0:40 h 51-100 km 200 km 14 h 7 h 0:50 h 101-150 km 300 km 20 h 10:30 h 1 h 151-200 km 400 km 26:40 h 14 h 1:30 h 201-250 km 500 km 33:30 h 18 h 2 h 251-300 km 600 km 40 h 21 h 2:30 h 301-500 km 1000 km 67 h 35 h4 h 501-600 km 1200 km 80 h 41:30 h 4:30 h 601-800 km 1600 km 107 h 55 h 5:30 h 801-1000 km 2000 km 133 h 69 h 8 h

Our sustainable and customer-friendly solution enables qualified professionals to travel efficiently to and within Europe and be deployed there in an environmentally friendly manner. Why travel to and from Europe counts as a business trip The mobility of skilled workers is an essential component of a sustainable and resilient supply chain. We enable: Flexible selection of travel distance – Tailor-made routes based on our availability. Your advantage: Skilled workers without delay Given the shortage of skilled workers in Europe, we ensure that qualified personnel from South Africa are available quickly – sustainably, efficiently, and legally compliant. English is the "official language."